Online Banking
Access Agreement
I.
Introduction
II. Accessing Your Sawyer Savings Bank
Accounts through Online Banking
A. Requirements
B. Electronic Mail (E-mail)
C. Fees
D. New Services
E. Benefits of Using Online Banking
III. Terms and Conditions
A. Your Online Password
B. Payment Account
C. Our Liability
D. Overdrafts: Order of Payments, Transfers, Other Withdrawals
E. Hours of Accessibility
F. Additional Terms and Conditions
IV. General Terms
A. Changes to Charges, Fees or Other Terms
B. Disclosure of Account Information
C. Questions or Error Correction on @Home Banking Transactions
D. Other General Terms
V. Protecting Your Account
A. Preventing Misuse of Your Account
B. Unauthorized Transactions in Your Sawyer
Savings Bank Accounts
VI. Federal E-SIGN Act Disclosure and
Consent
A. Electronic Delivery of Disclosures and Notices
B. Scope of Communications to Be Provided in Electronic Form
C. System Requirements to Access Information
D. Withdrawal of Electronic Acceptance of Disclosures and Notices
E. Requesting Paper Copies
F. How to Update Your Records
G. Acceptance and Consent
I. Introduction
This
Online Access Agreement ("Access Agreement") for accessing your Sawyer Savings Bank accounts through Online
Banking explains the terms and conditions governing the Online banking services
and bill pay offered through Online Banking. By using the Online Banking
Services, you agree to the terms and conditions of this Access Agreement. This
Online Access Agreement will be governed by and interpreted in accordance with
Federal law and regulation, and to the extent there is no applicable Federal law or regulation, by the laws of the State
of New York. The terms "we," "us," "our," "Sawyer Savings Bank," and
"Bank" refer to Sawyer Savings
Bank. "You" refers to each signer on an account. The term
"business days" means Monday through Friday, excluding Saturday,
Sunday and Federal holidays.
Online
Banking can be used to access Sawyer
Savings Bank accounts. Each of your accounts at Sawyer Savings Bank is also governed by the applicable account
disclosure statement ("Deposit Agreement and Disclosure").
II. Accessing Your
Sawyer Savings Bank Accounts through Online Banking
A. Requirements
To
access your accounts through Online Banking, you must have a Sawyer Savings Bank account and an Online password.
A
business must be operating under a tax payer identification number which may be
the owner's Social Security Number or Employer Identification Number to have
access to these accounts.
B. Electronic Mail
(E-mail)
Sending
electronic mail (E-mail) through Online Banking is a way to communicate with
the Bank. E-mail is provided for you to ask questions about your account(s) and
provide general feedback. E-mail is accessible after you sign on with your
password to a session of Online Banking. To ensure the security of your account
information, we recommend that you use E-mail when asking specific questions
about your account(s).
You
cannot use E-mail to initiate transactions on your account(s). For banking
transactions, please use the appropriate functions within Online Banking or
call 1-888-SSB-1871.
C. Fees
There
are no monthly or transaction fees for accessing your account(s) through Online
Banking. Please click the below link for Bill Pay specific terms and
conditions
https://cw411-cert.checkfreeweb.com/cw411/wps?rq=vtc&sp=18036
Please
note that fees may be assessed by your Online service
provider.
D. New Services
Sawyer Savings Bank may, from time to
time, introduce new Online services. We will notify
you of any new services. By using these services when they become available,
you agree to be bound by the rules communicated to you concerning these
services.
E. Benefits of Using
Online Banking
With
Online Banking, you can manage your personal or small business accounts from
your home or office on your personal computer. You can use Online Banking to:
View
account balances and review transaction history.
Transfer
money between accounts. (As noted in the applicable account Deposit Agreement
and Disclosure Statement).
Pay
bills to any merchant, institution or individual.
Communicate
directly with Sawyer Savings Bank
through E-mail.
III.
Terms and Conditions
The first time you access your Sawyer Savings Bank accounts through Online
Banking you agree to be bound by all the terms and conditions of this Agreement
and acknowledge your receipt and understanding of this disclosure.
A. Your Online
Password
You
will be given an Online Password that will give you access to your Sawyer Savings Bank accounts for Online
Banking access. This password can be changed within Online Banking using the
options button. We recommend that you change your password regularly. Sawyer Savings Bank will act on
instructions received under your password. For security purposes, it is
recommended that you memorize this Online password and
do not write it down. You are responsible for keeping your password, account
numbers and other account data confidential.
B. Payment Account
Although
there are no fees for accessing your accounts through Online Banking, you may
be asked to designate a payment account for selected services such as Bill Pay.
You agree to pay promptly all fees and charges for services provided under this
Agreement, and authorize us to charge the account that you have designated as
the payment account or any other account for the fees.
If
you close the payment account, you must notify Sawyer Savings Bank and identify a new payment account for the
selected services. Additionally, if you close all Sawyer Savings Bank accounts, you must notify Sawyer Savings Bank Customer Service to cancel the Online Banking
services.
Your
Online access may be canceled at any time without prior notice due to
insufficient funds in one of your accounts. After cancellation, Online Banking
services may be reinstated, once sufficient funds are available in your accounts to cover any fees and other pending
transfers or debits. In order to reinstate your services, you must call Sawyer Savings Bank Customer Service at
1-888-SSB-1871.
If
you do not access your Sawyer Savings
Bank accounts through Online Banking for any (1) one year period, Sawyer Savings Bank reserves the right
to disconnect your service without notice. Please note that your bill payment
information will be lost if you are disconnected.
You
agree to be responsible for any telephone charges incurred by accessing your Sawyer Savings Bank accounts through Online
Banking.
If
you wish to cancel any of the online banking services offered through Online
Banking, please contact Sawyer Savings
Bank Customer Service at 1-888-SSB-1871
or send us cancellation instructions in writing to Sawyer Savings Bank, PO Box
59, Saugerties, New York 12477.
Except
as specifically provided in this Agreement or where the law requires a
different standard, you agree that neither we nor the service providers shall
be responsible for any loss, property damage or bodily injury, whether caused
by the equipment, software, Sawyer
Savings Bank, OR by Internet browser providers such as Netscape (Netscape
Navigator browser) and Microsoft (Microsoft Explorer browser), OR by Internet
access providers OR by Online service providers OR by an agent or subcontractor
of any of the foregoing. Nor shall we or the service
providers be responsible for any direct, indirect, special or consequential,
economic or other damages arising in any way out of the installation, use or
maintenance of the equipment, software, the Online Financial Services, or
Internet browser or access software.
D. Overdrafts: Order
of Payments, Transfers, Other Withdrawals
If
your account has insufficient funds to perform all electronic funds transfers
(ATM withdrawals, pre-authorized transactions, Online Banking transfers and
bill payments, etc.) that you have requested for a given business day, then:
1. Certain electronic
funds transfers involving currency disbursement, like ATM withdrawals, will
have priority, and
2. The electronic funds
transfers initiated through Online Banking may result in an overdraft of your
account and may, at Sawyer Savings Bank's
discretion, be canceled.
In
addition, you will be charged the same overdraft charges that apply to your
account.
E. Hours of
Accessibility
You
can access your Sawyer Savings Bank
accounts through Online Banking seven days a week, 24 hours a day. However, at
certain times, some or all of Online Banking may not be available due to system
maintenance. You will be notified Online when this
occurs.
A
transfer initiated through Online Banking before 5 pm eastern standard time on a business day is posted to your
account the same day. All transfers completed after 5 pm eastern standard
time on a business day or on a Saturday, Sunday or banking holiday, will be
posted on the next business day.
Our
business days are Monday through Friday. Saturday, Sunday and Federal holidays
are not included as a business day.
F. Additional Terms
and Conditions
Obtaining
Account Balance and Transaction History - You can obtain balance and
transaction history on all eligible accounts. Current balance and activity
information is available as of the close of the previous business day.
Transferring
Funds - The number of transfers from a savings account is limited as described
in the applicable Deposit Agreement and Disclosure. If a hold has been placed
on deposits made to an account from which you wish to transfer funds, you
cannot transfer the portion of the funds held until the hold expires.
IV. General Terms
A. Changes to
Charges, Fees or Other Terms
We
reserve the right to change the charges, fees or other terms described in this
Agreement. However, when changes are made to any fees or charges, we will
notify you Online, or send a notice to you at the address shown on our records,
or send you an electronic mail message (E-mail). The notice will be posted or
sent at least thirty (30) days in advance of the effective date of any
additional fees for Online transactions, or of any stricter limits on the type,
amount or frequency of transactions or any increase in your responsibility for
unauthorized transactions, unless an immediate change is necessary to maintain
the security of the system. If such a change is made, and it can be disclosed
without jeopardizing the security of the system, we will provide you with
electronic or written notice within thirty (30) days after the change. As
always, you may choose to accept or decline changes by continuing or
discontinuing the accounts or services to which these changes relate. We also
reserve the option, in our business judgment, to waive, reduce or reverse
charges or fees in individual situations. Changes to fees applicable to
specific accounts are governed by the applicable Deposit Agreement and
Disclosure.
B. Disclosure of
Account Information
You
understand that in addition to information furnished pursuant to legal process,
some information about your accounts may automatically be disclosed to others.
For example, the tax laws require disclosure to the government of the amount of
the interest you earn, and some transactions, such as certain large currency
and foreign transactions, must be reported to the government. The Bank may also
provide information about your account(s) to persons or companies the Bank
believes would use the information for reasonable purposes, such as when a
prospective creditor seeks to verify information you may have given in a credit
application or a merchant calls to verify a check you have written. In
addition, the Bank routinely informs a credit bureau when accounts are closed
by the Bank because they were not handled properly. The Bank may also seek
information about you from others, such as a credit bureau, in connection with
the opening or maintaining of your account. You authorize these transfers of information.
C. Questions or
Error Correction on Online Banking Transactions
In
case of questions or errors about funds transfers through Online Banking
involving your account, here is what you should do:
Contact
Sawyer Savings Bank by electronic
mail (E-mail) info@sawyersavings.com
Fax
Sawyer Savings Bank at 845-246-4960
Telephone
Sawyer Savings Bank at 1-888-SSB-1871
Write
Sawyer Savings Bank at PO Box 59, Saugerties, New York 12477,
as soon as you can if you think your statement or transaction record is wrong,
or if you need more information about a transaction listed on the statement or
transaction record
We
must hear from you no later than sixty (60) days after we have sent the first
paper statement on which the problem or error appeared. If you notify us
verbally, we may require that you send us your complaint or question in writing
within ten (1O) business days.
Tell
us your name and account number
Describe
the error or the transaction you are unsure about, and explain why you believe
it is in error or why you need more information.
Tell
us the dollar amount of the suspected error.
For
a bill payment, tell us the checking account number used to pay the bill, payee
name, date the payment was sent, payment amount, reference number, and payee account
number for the payment in question.
Here's
what we will do:
We
will tell you the results of our investigation within ten (10) business days,
or twenty (20) business days in the case of point of sale purchases, after we
hear from you and will correct any error promptly. If we need more time,
however, we may take up to forty-five (45) days, or ninety (90) days in the
case of point of sale, international transactions, or new accounts to
investigate your complaint or question. If we decide to do this, we will credit
your account within ten (10) business days, or twenty (20) business days in the
case of point of sale, international transactions, or new accounts for the
amount you think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within ten (10)
business days, we will not credit your account. If we determine that there was
no error, we will send you a written explanation within three (3) business days
after we finish our investigation and debit the amount of the error that we
previously credited. You may request copies of the documents that we used in
our investigation. Your account is
considered a new account for the first (30) days after the first deposit was
made, unless each of you already has an established account with us before this
account is opened.
If
we do not complete a transfer to or from your Sawyer Savings Bank account on time or in the correct amount
according to our agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable, for
instance:
If,
through no fault of ours, you do not have enough money in your account to make
a transfer.
If
a legal order directs us to prohibit withdrawals from the account.
If
your account is closed or if it has been frozen.
If
the transfer would cause your balance to go over the credit limit for any
credit arrangement set up to cover overdrafts.
If
you, or anyone you allow, commits any fraud or violates any law or regulation.
If
any electronic terminal, telecommunication device or any part of the electronic
fund transfer system is not working properly.
If
you have not properly followed the instructions for using @Home Banking.
If
circumstances beyond our control (such as fire, flood or improper transmission
or handling of payments by a third party) prevent the transfer, despite
reasonable precautions taken by us.
D. Other General
Terms
Other
Agreements - In addition to this Agreement you agree to be bound by and will
comply with the requirements of the applicable Deposit Agreement and
Disclosure, the Bank's rules and regulations, the rules and regulations of any
funds transfer system to which the Bank belongs, and applicable State and
Federal laws and regulations. We agree to be bound by them also.
Sawyer Savings Bank Reserves the Right
to terminate this Agreement - The Bank reserves the right to terminate this
Agreement and your access to Online Banking, in whole or in part, at any time
without prior notice.
V. Protecting Your
Account
A. Preventing Misuse
of Your Account
Your
role is extremely important in the prevention of any wrongful use of your
account. You must promptly examine your statement upon receipt. If you find
that your records and ours disagree, you must immediately call Sawyer Savings Bank Customer Service at
1-888-772-1871.
Protecting
Personal Information - In addition to protecting your account information, you
should also take precautions to protect your personal identification
information, such as your driver's license, Social Security Number, etc. This
information by itself or together with information on your account may allow
unauthorized access to your account(s). It is your responsibility to protect
personal information with the same level of care that you protect your account
information.
Taking
Care of Your Online Password - The password that is used to gain access to Online
Banking should also be kept confidential. For your protection we recommend that
you change your Online password regularly. It is
recommended that you memorize this Online password and
do not write it down.
You
are responsible for keeping your password, account numbers and other account
data confidential. If you believe that your Online
password may have been lost or stolen, or that someone has transferred or may
transfer money from your account without your permission, notify Sawyer Savings Bank Customer Service at
once at 1-888-SSB-1871
B. Unauthorized
Transactions in Your Sawyer Savings Bank Accounts
Notify
us immediately if you believe another person has improperly obtained your Online password. Also notify us if someone has transferred
or may transfer money from your account without your permission, or if you
suspect any fraudulent activity on your account. Only reveal your account
number to a legitimate entity for a purpose you authorize (such as your
insurance company for automatic payments). To notify us, call Sawyer Savings Bank Customer Service at
1-888-SSB-1871, or write Sawyer Savings Bank, PO Box 59, Saugerties, New York 12477.
If
your Online password has been compromised and you tell us within two (2)
business days after you learn of the loss or theft, you can lose no more than
$50 if someone used your Online password without your permission to access a Sawyer Savings Bank deposit account. If
you do NOT tell us within two (2) business days after you learn of the loss or
theft, and we could have stopped someone from taking money without your permission
had you told us, you could lose as much as $500.
Also,
if your statement shows withdrawals, transfers or purchases that you did not
make or authorize, please notify us immediately. If you do not notify us within
sixty (60) days after the paper statement was mailed to you, and we could have
stopped someone from taking money if you had told us in time, you may not get
back any money lost after the sixty (60) days. If extenuating circumstances,
such as a long trip or hospital stay, kept you from telling us, the time
periods in this section will be extended.
VI. Federal E-SIGN
Act Disclosure and Consent
A. Electronic Delivery of Disclosures and Notices
B. Scope of Communications to Be Provided in Electronic Form
C. System Requirements to Access Information
D. Withdrawal of Electronic Acceptance of Disclosures and Notices
E. Requesting Paper Copies
F. How to Update Your Records
G. Acceptance and Consent
VI. Federal E-SIGN Act Disclosure and
Consent
Federal Electronic Signatures in Global
and National Commerce Act (E-Sign) Disclosure and Consent
A. Electronic Delivery of Disclosures
and Notices
In order to access, receive and retain the disclosures (original and
subsequent), agreement, change in terms notices, terms and conditions,
statements, and any other documents, you must provide, at your own expense, an
Internet connected device that meets the minimum requirements outlined
below. You also confirm that your device
will meet these specifications and requirements and will permit you to access
and retain the disclosures (original and subsequent) , agreements, change in
terms notices, terms and conditions, statements, and any other documents
electronically each time you access and use it.
All Communications in either electronic or paper format from us will be
considered in writing.
B. Scope of Communication to Be Provided
in Electronic Form
-Monthly account statements for your Account
-Additional acknowledgement may be required before receipt of electronic
statements (EStatements) can begin, and receipt of
paper statements can be discontinued.
-Notices
or disclosures about a change in terms of your account or associated payment
feature and responses to claims
-Privacy
policies and notices
C. System Requirements to Access
Information
-A personal computer or other device which is capable of accessing the Internet
so you can access, receive, retain, and
either print of store the document received.
-An Internet web browser which is capable of supporting 128-bit SSL encrypted
communications, which requires a minimum web browser version of Microsoft
Internet Explorer version 8.0 or above, Mozilla Firefox version 5 or above, or
Safari (all versions) and your system or device must have 128-bit SSL
encryption software.
-You must have software which permits you to receive and access Portable
Document Format or PDF files, such as Adobe Acrobat Reader version 8.0 and
above.
- An e-mail account with an Internet Service Provider and e-mail software in
order to participate in our electronic communications program.
D. Withdrawal of Electronic Acceptance
of Disclosures and Notices
You may withdraw your consent at no charge, to receive
Communications in electronic form by contacting us at 1-888-SSB-1871 and asking
to speak with a customer service representative. In addition to the above mentioned telephone
number, you may withdraw your consent by writing us at:
Sawyer Savings Bank
PO Box 59
Saugerties NY 12477
E. Requesting Paper
Copies
To request paper copies of documents and/or
communications; you can contact us at 1-888-SSB-1871. Any fees associated with requesting paper
copies will be disclosed by the Bank. You should not expect to receive a paper
copy of any communications, unless you have requested it.
F. How to Update Your Records
It is your responsibility to provide us with true,
accurate and complete e-mail address, contact, and other information related to
this disclosure and your accounts, and to maintain and update promptly any
changes in this information. You can update
such information by visiting a branch and completing a Change of Address form.
G. Acceptance and Consent
By consenting to this Disclosure, you agree to the following statements:
I have read, understand, and agree to be bound by the terms and conditions
described above and consent to receive electronic Communication according to
the process described above. I
understand that I may incur costs, including but not limited to online time and
other charges from my internet service provider.
I understand and agree that (i) certain documents will
continue to be delivered to me via U.S. Mail that are not included in the
Paperless Statements program and that in the future some or all of these
documents may be made available for me to view electronically in accordance
with this Disclosure; (ii) my consent to view documents electronically does not
automatically expire and is not limited as to duration; (iii)the entity or
entities with which I have my Account(s) and/or their agent may revoke my
participation in the Paperless Statement program at any time at their
discretion;(iv) neither entity or entities with which I have my Accounts, nor
their agents will be liable for any loss, liability, cost, expense, or claim
for acting upon this authorization or arising from my use of the product or
services provided pursuant to this Disclosure; and (v) inserts that may be
provided along with my account statements contain important information or
disclosures concerning my Account and I agree to review such inserts in a
timely manner.